Effective governance

Building the foundation of trust

Our approach

We believe that strong corporate governance is essential both to the delivery of sustainable value and to maintaining a culture of business integrity. As such, we are committed to the highest standards and responsible business practices which has allowed us to uphold our reputation.
 
At AIA, our Effective Governance pillar encompasses of four key priorities:

Board governance

Maintain strong corporate governance through a diverse, highly qualified and experienced Board.

Effective risk management and responsible business practices

Manage ESG risks throughout our business and ensure the sufficiency of our risk management framework to uphold commitments to highest standard of business.

Promoting ESG best practices

Lead the promotion of ESG best practice across the region, engaging with all stakeholders.

Our commitments

We are committed to providing you with quality financial advice, a comprehensive range of products to meet your evolving needs and best service experiences in a fair and ethical manner. We endeavour to serve you with:

Competent AIA Financial Services Consultants (FSC)

Providing you with quality financial advisory services and suitable recommendations to help you fulfil your financial goals. Our FSCs are required to go through ongoing trainings on advisory and sales process, products knowledge and regulatory requirements to ensure that they are competent to deliver quality advice and services to you.

Clear, adequate and timely information / communications

Providing you with clear and adequate products disclosure materials as well as timely updates on your policy(ies) to help you make an informed decision.

Clear, adequate and timely information / communications channels for prompt and effective customer feedback process

Ensuring that your feedback and concerns are addressed in a prompt, effective and independent manner by having a robust feedback process in place.

Upholding strong board governance

Our guidelines that our Board and Executive Committee abide by to uphold a strong governance.
Learn more about our Corporate Governance
Learn more about our Board Diversity policy

Enforcing a clear code of conduct

Our Code of Conduct provides clear guidance on what we believe is important, the way we are expected to behave and how we should use our judgement to make decisions.
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Responsible financial and operating practices

We have published our financial and operating reviews to ensure the sufficiency of our risk management framework to uphold commitments to the highest standard of business.

External environment and key products

We have created one of the most comprehensive ranges of products available in the market, driven by consumer and channel insights.
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Investment approach

Our investment approach aims to produce stable and sustainable income and returns, through investments in long duration fixed income instruments and other asset classes.
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Actuarial approach

Our insurance underwriting strategy to diversify and mitigate insurance risks and reduce the variability of each outcome.
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Financial highlights

Our local financial statements and regulatory returns are based on Singapore Financial Reporting Standards and Singapore regulatory requirements. At AIA Group level, our financial information is based on International Financial Reporting Standards.
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Enterprise risk management

Our Enterprise Risk Management framework to align strategy, processes, people and systems to evaluate and manage the uncertainties we face to create value.
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