Services and products provided by AIA Quality Healthcare Partners (AQHP) are not contractual benefits provided by AIA Singapore Private Limited ("AIA"). AQHP are independent third-party companies.
AIA reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw the services any time or for any reason without notice.
AIA shall not be responsible or liable in any way for any act, omission, advice or information that is given, or statements made by AQHP or other persons (including healthcare providers) arising from or in connection with the provision of the medical services, products, any other services provided by AQHP or any marketing activities conducted by AQHP.
The availability of the services and products provided by AQHP does not mean that the medical bill(s) will be automatically claimable. Claims eligibility will be subject to the terms and conditions of the applicable AIA insurance plans.
We will try our best to arrange an appointment with your preferred specialist within 3 working days. However, there may be times when this is only possible with an alternative specialist in the same field.
- Consultation or treatment with any AQHP specialists does not mean that the bills will be claimable. Claims eligibility will be subjected to the terms and conditions of the AIA HealthShield Gold Max policy.
- For AIA HealthShield Gold Max B and B Lite policy holders, should you choose to consult with AIA Quality Healthcare Partners (AQHP) or at private hospitals, all eligible expenses (except outpatient benefits) will be pro-rated. For AIA HealthShield Gold Max B policy holders only, outpatient expenses exceeding outpatient benefit limits will also be pro-rated (pro-ration factor will only be applied to the excess amount). For AIA HealthShield Gold Max C policy holders, your hospital bill will be covered up to your benefit limits and only eligible expenses under surgical benefit will be pro-rated if incurred with AQHP or in a private hospital.
- Negotiated AQHP outpatient consultation fees are not applicable to Public / Restructured Hospitals or national specialty centres (such as National Heart Centre Singapore, National Cancer Centre Singapore, Singapore National Eye Centre, etc.) and selected AQHPs.
Collection and Use of Personal Data: Any and all personal data provided to us will be used to ascertain your eligibility to access the services and other information herein. The collection, use, disclosure, and retention of your personal data is subject to the
AIA Personal Data Policy (Singapore), to which you agree and accept. AIA reserves the right, at its sole and absolute discretion, to cancel, terminate and/or withdraw the value-added services any time or for any reason without notice..
The insurance plans are underwritten by AIA Singapore Private Limited (Reg. No. 201106386R). All insurance applications are subject to AIA's underwriting and acceptance. This is not a contract of insurance. You are advised to read the policy contract for the precise terms and conditions of the plan.
These policies are protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC websites (
www.gia.org.sg or
www.lia.org.sg or
www.sdic.org.sg).
The information is correct as at 4 November 2024.
